Frequently asked questions

Please check the frequently asked questions, and do not hesitate email me to viki@restylegraphic.com if you want to ask something else or visit Contact page and put your question to contact form.

Who you are? What is ReStyleGraphic?

The ReStyleGraphic is an Art shop and Blog independent artist Viki Yakubouskaya (hi, it's me:-) ) I create projects for art, home decor, stationery and other lovely things of your life. For more information, please visit About page. All designs are printed on items individually for you and sent from the United States around the world.

 

How do you create and produce your items?

Each design created by me in my home studio, the items are made individually for you in the United States and shipped from the US (excluding greeting cards). I offer FREE SHIPPING on most items for my American customers.

Paper prints - I print on heavyweight 200 gsm matte cartridge paper, using Epson high-quality inks for vibrant, long-lasting color. Printing result is really clear and bright colors as pictured.

Canvas prints - My gallery wrapped canvas are printed on a high-quality canvas (300 gsm white canvas) and hand wrapped.

Pillows - The polycotton fleece is a fabric often used for sweatshirts, blankets and other cozy things, so it’s really perfect for pillows! Pillows are powered by a textile printer, cut and sewn by hand, made to order.

Greeting cards - I use a thick white matte 300 gsm paper and original ink from the best manufacturers - Epson. Each card is made by hand and has a little damage to the paper fold. Thus, you see at once the cards really are handmade. Ship from Belarus (Europe).

How much time is necessary for the production?

All orders are produced individually for you and I need 1-5 business days for production (the average time of 2 days). But do not hesitate to contact me if you needed an order as soon as possible.

How long will delivery take?

Domestic orders are delivered in 3-5 days usually, international orders take between 1 to 3 weeks depending on your location. 

Greeting cards sent from Belarus (Europe). Thus, the estimated time of delivery to the United States and Europe usually takes 1-2 weeks (sometimes up to 3 weeks). Please consider this when ordering.

What are the delivery charges for orders from ReStyleGraphic?

I offer FREE standard SHIPPING on most items for my American customers. Expedited shipping is also available for US residents. Standard Shipping is available for my international clients. Please check the shipping rates for specific items in your shopping cart.

Do I have to register to buy?

No, it is not required. You can buy as a guest. However, if you register, you'll have access to your account on this website to track your orders directly on the site, add items to your wishlist, edit your address and more. To make registration easier, you can login/register with Facebook.

Do the colors of the actual designs look like the images I see online?

I have made every effort to ensure fidelity between the images you see on the site and the final items. However, since the colors you see depend on your computer monitor settings, I cannot guarantee they are 100% accurate. Many of my clients think they look even better in person.

Do you offer framing for prints?

Some sizes of paper prints are available for framing. Please check each print description.

Do you offer custom orders?

I'm open to custom orders. Do not hesitate to contact me for details.

Which payment methods are accepted in ReStyleGraphic?

I accept PayPal, as well Visa, Amex, MasterCard, Maestro, Discover and many other credit and debit cards via PayPal (you should not have a PayPal account).

How secure is shopping in the ReStyleGraphic? Is my data protected?

Your online payment is handled securely by PayPal using the latest encryption methods. We don't keep any records of your credit card information on file.

What exactly happens after ordering?

All items will be sent with tracking number. You will receive a tracking number to your email when an order will ship.

How will my order be packed?

I put a lot of effort to deliver your orders safely. All paper goods are packed in a recycled cardboard folder or strong tubes and envelopes with a plastic layer that your orders are delivered safely. Pillows, tote bags, etc. will come in a plastic bag and cardboard box, if necessary, for better safety.

What is ReStyleGraphic’s return policy?

If your order is damaged or something is wrong, don't worry! please take an image and send it to me immediately. I'll arrange a replacement.

Since all my items are printed and sewn to order, I do not accept the unconditional return of these products. But do not worry, if there's something wrong, please contact me and I'll arrange a replacement.

I accept unconditional return for my greeting cards. You can return your order for any reason in its original packaging and in their original condition within 7 days after the arrival. If you do not contact me within 7 days of receiving your order, I will assume you are happy and the transaction will be finalized.

If your order is returned to us by the postal service as they were unable to deliver it, then we will be happy to ship your order again however you will have to pay the shipping costs again. Please email us for details.

Will I be charged tax for my order?

Different states have different taxes. Please note all taxes and customs fees is the buyer's responsibility.

 

How do I redeem my promo code?

You can enter your promo code during the payment step of the checkout process.

Do you offer gift cards?

I offer a gift cards. You can use the code for the gift card as well as the promo code. Please note, the cost of the gift card is applied to the cost of goods, it does not apply to postage.

 

What about wholesale?

I'm always open for wholesale orders. Please contact me to viki@restylegraphic.com for details.